IDERI note – Proactive IT communication for smooth processes and maximum control
A server failure, a faulty update, or a security incident can quickly lead to an avalanche of problems: frustrated users, overloaded hotlines, duplicate tickets – and an IT department that is only reacting instead of controlling. But what if your IT department no longer had to play catch-up, but could think ahead instead? With IDERI note, that's exactly what's possible: a solution that empowers IT teams to provide proactive and targeted information before an incident turns into a crisis.
Designed for the challenges faced by modern IT teams
IDERI note is not a conventional messaging app—it is a professional notification and alerting system for businesses, developed specifically for IT environments. It enables important information to be displayed directly on employees' screens—independent of email, chat, or ticket systems.
As soon as a malfunction, scheduled maintenance, or security threat is detected, the IT department informs all affected users in real time, clearly, visibly, and reliably - even on locked screens.
Typical use cases:
- Planned maintenance work: Inform users in advance to avoid queries.
- Network or server failure: Notify only affected locations or departments.
- Security alerts: Inform users about phishing campaigns, viruses, or vulnerabilities.
- System restored: Immediate notification of the successful resolution of an incident.
With IDERI note, IT communication remains centralized, automated, and targeted—a crucial factor for stability and security.
Demonstrable and measurable improvement in IT performance
A high-performing IT team measures its strength in numbers:
response time, ticket volume, availability.
With IDERI note, these values are not only improved—they are made visible and documented.
Key figures that matter:
- Transmission time: less than 1 second.
- Read confirmations and reception rate per user or department.
- Tracking of acknowledgments: who has been informed, read, and responded.
- Up to 40% fewer redundant tickets thanks to proactive communication.
- Automatic logging for audits, ITIL reports, and compliance documentation.
With this data, IT management can prove that its communication process is fast, secure, and traceable. IDERI note becomes a tool that not only informs but also delivers measurable added value - through transparency, relief, and prevention.
A boost in confidence for IT
Proactive communication changes the image of IT within the company: instead of constantly reacting to errors, it provides information in advance, thereby creating trust, stability, and acceptance. IT is transformed from a “firefighter” into a strategic partner for the specialist departments.
Easy integration into any IT environment
Complex tools slow you down – simple ones win you over.
IDERI note can be integrated into almost any existing infrastructure without requiring adjustments to the network or server architecture. The solution is based on a client-server structure and uses established Microsoft technologies. Installation, configuration, and operation are carried out entirely on-premises, without external cloud components.
Integration options:
Active Directory
Targeted notifications by user, group, or OU.
Monitoring systems
Automatic alerts from tools such as Nagios, PRTG, CheckMK, or Icinga.
Automation of message delivery
via PowerShell, batch, REST API, or SDK.
MDM support
Mobile integration via Intune or AirWatch (iOS & Android).
Technical requirements:
- Server: Windows Server 2012 or newer.
- Client: Windows 8 or newer, compatible with Terminal Server & Citrix. I
- Installation in < 1 hour, ready to use immediately.
This is how an idea quickly becomes reality—without monthly projects or complex migrations.
Secure, robust, and designed for high availability
IDERI note was developed for IT environments where reliability is not a luxury, but a necessity. The system meets the highest standards in terms of security, stability, and data protection.
Safety features:
- End-to-end mobile encryption (TLS 1.2, RSA 2048).
- Kerberos authentication and digital signing of every message.
- Role and authorization system: precise control over who can send or receive messages.
- Audit-proof logging of all actions.
- Operates entirely on the local network – no cloud, no external dependencies.
Fail-safe capability:
- Clustering and redundancy for high availability.
- Self-healing communication in the event of network interruptions.
- Offline display on end devices—even in the event of temporary connection losses.
This ensures that your communications infrastructure remains reliable, secure, and under control at all times.
Quick introduction, immediately noticeable effect
Time is the most valuable resource in IT.
IDERI note is designed to be productive in no time at all—and to deliver immediate benefits.
Exemplary implementation process:
- Installation of the server service and administrator (approx. 10 minutes).
- Client configuration and deployment via GPO (30 minutes)
- Set permissions in Administrator (approx. 10 minutes)
- Function tests – are the clients communicating correctly with the server and can you connect? (10 minutes).
- Send first message (approx. 5 minutes)
Now your company can actively use real-time communication for IT incidents.
Immediate benefits:
- Reduced queries, easing the burden on the IT hotline.
- Shorter response times for incidents and updates.
- Greater transparency for users and management.
- Increased user satisfaction through clear communication.
- Fewer disruptions to day-to-day business – and greater confidence in IT.
In the long term, IDERI note enhances the service quality and operational reliability of your company.
Communication is the best prevention
Technical problems can never be completely prevented – but poor communication can. IDERI note ensures that information and response go hand in hand. Whether it's planned maintenance, a critical incident, or a cyber threat, your users are always informed in a timely manner, your IT remains operational, and your organization responds instead of improvising.
With IDERI note, communication becomes the most powerful weapon against chaos, downtime, and uncertainty. You gain time, control, and trust—three resources that make all the difference in IT.
